Dealing With Workplace Confrontation

Phillip Thow isn’t exactly the Chuck Norris of online business advice.  But he does have some good ideas, and his website can teach a lot of good managing tips, including tips for dealing with some irritating (and sometimes aggressive) situations that business consulting alone can’t really help you with.  If you’ve got an interpersonal problem with your employees or a colleague, you can still help to solve the problem before it gets blown out of proportion.  Here are some ideas with a Phillip Thow seal of approval:

Make sure you’re respecting the other person – and the other person knows it.  If you know a person has a bone to pick with you – or you have to confront them about something – make sure you’re not just avoiding the topic or making a mockery of it.  Address the problem, making sure you express your concern for their opinions.

Another thing business consulting won’t teach you is the importance of keeping your own opinions mellow and under control. There’s a reason Phillip Thow isn’t the Chuck Norris of the business world: Chuck Norris tactics don’t work very well in the business world.  If you’ve got a difficult client or co-worker, you’re not going to be able to solve your problem with a good round-house kick.  Nor is a good, hearty argument (or screaming match) going to solve anything.  If you lose your temper, you’re already losing your argument; the second you’re willing to raise your voice, you’ve lost your colleague’s respect, and you’ve shown you don’t have any respect for their argument, as well.  Make sure you can keep your cool – and if you can’t, respectfully ask to meet with this person at a later time.

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